Last Updated 3/30/24.
At Fenopa, our aim is to ensure satisfaction with every purchase. While we stand by the quality and craftsmanship of our products, we understand that issues may arise. Here's our policy to address these concerns:
Damaged or Incorrect Items:
If you receive a product that is damaged or different from what you ordered, please contact us within a week of delivery. Include your order number and photos of the issue in your message. We are committed to resolving any mishaps promptly, offering replacements or refunds as applicable.
Returns and Exchanges:
Given the nature of our on-demand production, we cannot offer returns or exchanges for items once they are produced and shipped. Before placing your order, we encourage you to carefully review the product descriptions and sizing charts available on our website to ensure the item meets your expectations and requirements.
Refunds:
Refunds are available under specific conditions:
- The item received is damaged.
- The item received is different from what was ordered.
To qualify for a refund, please reach out to us within a week of receiving your order, including photographic evidence of the issue. Upon review, we will initiate the refund process.
Non-returnable Items:
Please note, we cannot accept returns or process refunds for:
- Normal wear and tear.
- Damage after delivery.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
Exchange for Different Size/Color:
At this time, we do not offer direct exchanges. Please ensure you select the correct size and color before checking out. For guidance on sizing, refer to our detailed sizing charts provided on each product page.
How to Contact Us:
For any return or refund queries, or if you require assistance, please email us. Our customer service team is here to help ensure your Fenopa experience is as smooth and enjoyable as possible.
Feedback:
We value your patronage and strive to ensure a positive shopping experience. Your feedback is important to us and helps us improve our services and offerings. Thank you for choosing Fenopa.