Help & FAQs

Fenopa is a lifestyle brand that celebrates the free-spirited essence of bohemian design, offering sustainable apparel and accessories infused with a touch of whimsy. Our creations are for those who treasure artistry, comfort, and a connection to the earth. Each product in our lineup is a testament to our dedication to using eco-conscious materials and ethical manufacturing practices. Dive into Fenopa, where boho chic meets sustainable living.

FAQs

Design Philosophy

What inspires Fenopa's design philosophy?

Fenopa is inspired by the bohemian ethos of freedom, artistic expression, and a deep reverence for nature. Our designs fuse boho chic with sustainable living, creating pieces that are both stylish and mindful of the planet.

How can I stay updated on Fenopa's new collections and offers?

Subscribe to our newsletter and follow us on social media to stay in the loop on the latest Fenopa collections, exclusive offers, and sustainability news.

Sustainability Pledge

How does Fenopa commit to sustainability?

We pledge to sustainability by selecting eco-friendly materials, minimizing waste through on-demand production, and partnering with manufacturers who share our commitment to the environment.

Every Fenopa piece is created with the future of our planet in mind.

Production Partners

Who are Fenopa's production partners?

Fenopa collaborates with a select network of global production partners who uphold strict ethical and environmental standards. These partners are integral in bringing our eco-conscious and beautifully designed products to life.

Shipping

What shipping options does Fenopa offer?

Fenopa offers domestic and international shipping. Delivery times vary by location, with estimated times ranging from 3-4 days within the USA to 10-20 days for international orders.

Can I track my Fenopa order?

Yes, once your order is shipped, you'll receive a tracking link via email. This allows you to monitor your package's journey to your doorstep.

Returns and Refunds

What is Fenopa's return policy?

Due to the on-demand nature of our products, we typically do not accept returns. However, if you receive a damaged or incorrect item, please contact us for a resolution.

Does Fenopa offer refunds?

Refunds are issued for orders that arrive damaged or incorrect.

Please contact us with details and photos of the issue within a week of receiving your order for support.

Customer Service

How can I contact Fenopa for support?

For any questions or support, email us at support@fenopa.com. Our team is dedicated to assisting you and ensuring a positive experience with Fenopa.

Where is Fenopa's Corporate Office

We are an online only retailer. However, our corporate office is located at: 440 North Barranca Avenue, Suite 1055, Covina, CA 91723.

Payment Methods

What payment methods does Fenopa accept?

Fenopa accepts a variety of payment methods, including major credit cards, and other digital payment platforms for your convenience.

Still looking for answers?

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